[Resolved]  HDFC Bank — Forgot my mobile banking password

Mar 03, 2017

HDFC Bank Customer Care's response Dear Rekha,

Your NetBanking account is fully functional. Your Net Banking User Id is your Customer ID.

Please try to access your NetBanking account once more with the Customer ID and IPIN provided to you.

Please remember:
IPIN provided to you is case sensitive (e.g., if your IPIN reads as a9dM and you key in as A9Dm, system will disallow access to your Net Banking account and will prompt you to enter the IPIN again).
In case, the IPIN contains "O" (Alphabet) or "0" (number), kindly try interchanging them, as the visual difference between these two characters is very slight.
After 5 consecutive incorrect tries, the NetBanking access gets disabled. This is for security reasons.
If you do not access your NetBanking account for more than 999 days, it gets disabled.
Steps for NetBanking Password(IPIN) Regeneration:

Visit www.hdfcbank.com, select NetBanking --> Know More --> Regenerate IPIN online --> Regenerate IPIN using One Time password (OTP) --> Enter the Customer ID --> Confirm Mobile details --> Enter the OTP received on your Mobile number --> Select Active Debit Card --> Enter Debit Card Details --> Set NetBanking Password and login instantly

Alternatively, you can:

Send / submit the form, duly filled, to any of our branches. The form is available on our website on below link
http://www.hdfcbank.com/assets/pdf/eage_ind_revised.pdf

Call any of our Phone Banking numbers along with your valid Telephone Identification Number (TIN) and submit your request for a new IPIN.

Visit any of our Bank ATMs and submit your request for regenerating your IPIN. Steps to be followed at any HDFC Bank ATM:
On the Main screen, select "other option"
On the next screen, select "Register for NetBanking"
On selection of this option, please confirm the request.
Please refer to the following URL for complete details of our Branches, ATM’s and our PhoneBanking numbers:
http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch/all-facilities/gxissh3j

http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking

Once your application is received and found to be in order, a NetBanking IPIN will be generated and sent to your address on record within a maximum of 8 working days.

On receipt, you can access your NetBanking Account with your unique Customer ID and IPIN.

For an interactive or guided demonstration of the Netbanking facility you can visit
http://www.hdfcbank.com/personal/ways-to-bank/bank-online/netbanking and click on the "NetBanking Demo" link under the title "NetBanking".

In case, you are still unable to access your NetBanking account, kindly write to us with the screenshot of the error message.

-Anay
HDFC Bank Customer Assistance