[Resolved]  HDFC Bank — fraud complaint of sonu mishra

Address:144001

I am an account holder in your bank with my saving account no.[protected]. I had applied the for loan in your esteemed bank for buying my activa: the loan no. Is 57417770 i had fulfilled all required documents as demanded by your bank staff mr sonu mishra designation b. R. O, i had given all the documents except rent deed agreement. Mr sonu mishra told me to buy that activa from urban phase 1 as it would be added in his target. So i went to urban phase to buy that activa inspite of going to that which was just 1 km far from my particular area. I told sonu mishra to prepare all the documents and i had given 10, 000 r. S cash to him anyhow i had to go outside of showroom for a while. When i came back my newly bought activa was outside of showroom. Not even a person was there excluding my wife. Sonu mishra had gone without giving any document (Bill, insurance etc). It was 6:30 pm only. I had given 10000 rs to sonu mishra hdfc bank employee in advance as per down payment.
When i called him, he told me that no documents could be given without submission of rent agreement. He did not told me the such thing before.
On the very next morning i went again to showroom to collect my bill an etc. Thecopy of insurance so company had given my bill and insurance. But sonu mishra is not giving any detail of our 10000rs. Insurance charges were only 1950/-... Rc charges were 4000/- and 1700/- were file charges (As per customer care information). However the bill of my activa is r. S 580, 25 and the loan amount is 58840, so kindly explain me about the difference between the loan amount and the billed amount of my activa.
What about due money???
I called many a times to sonu mishra to give me the detail of my 10000 rs. Either he used harsh words (Rough language) or not attend call. I go to showroom for getting the detail of my money. Even they do not give me any information and tell me to ask from sonu mishra...

I request you to consider my application either you take action otherwise i will take legal action against your bank along with your employee as it is clear matter of fraud.
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Jul 17, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2018
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 3 working days.

-Manoj
HDFC Bank Customer Assistance
Jun 13, 2018
Updated by surjeet_dua
There is no revert note even a single call or email from Hdfc bank i am really frustrated it is a clear matter of fraud and nobody is taking action against the crime .
Is this a quality standard that you are proving to the customers kindly take appropriate action action else i will take legal action.
Jun 13, 2018
Updated by surjeet_dua
kindly update my contact no. is [protected], [protected] for any revert.
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