[Resolved]  HDFC Bank — Fraud transaction done with hdfc credit card

Address:

New Delhi, Delhi, 110017

Dear sir,
Subject - fraud transaction don with my hdfc bank credit card no-[protected].
I have make complain on 24/10/2014 to hdfc bnak customer care for below fraud transaction has done with my credit.
1. 04/10/2014 - via bangalore in - rs. 12224.00
2. 09/10/2014 - bharti airtel ltd-mumb mumbai i - 3000.00
3. 09/10/2014 - WWW.PAYTM.COM noida i - 2000.00
4. 09/10/2014 - WWW.PAYTM.COM noida i - 2000.00
5. 09/10/2014 - paytm noida in - 2000.00
6. 09/10/2014 - paytm noida in -999.00
7. 09/10/2014 - paytm noida in - 999.00
8. 09/10/2014 - paytm mobile solutions noida i - 1000.00
Total amount is - 24222.00
All above transaction was done without my knowledge. Even i haven't received any sms or e-mail on my registered mobile no or e-mail. When transaction was done i was leaving in abroad. I always keep active my registered mobile no [protected] and e-mail id.
I'm fallowing up since oct. 2014 to till now hdfc bank is unable to give me justice.
1st fallow up with hdfc bank customer care (Mr. Balaji) (Customerservices. [protected]@hdfcbank.com), and many more representative of hdfc bank, but they are unable to resolve it and they have told me it's your responsibility to pay all amount to hdfc bank. I asked him to provide me valid proof but till now they are unable to give and they are making so many problem in my working life.
2nd fallow up with ms. Geetha priya manager - correspondence (Pno desk) (Priorityredressal. [protected]@hdfcbank.com) and she has taken more than 3 month to investigate it and finally she was unable resolve my complain and also unable to provide me otp proof for sms and e-mail. She has confirmed me that - all transaction was done with secured and bank has send otp on registered mobile no. She has also confirmed me that - i must pay to hdfc bank without any proof. Either i have made or else. She has also told me that – his manager was trying to call me but unable to reach. It was not true cause on that time i was abroad and i have never received any call on my international mobile no. If she is true kindly she can provide me call log, on which mobile no they have called. Causes i have already update to her my international mobile no.

3rd fallow up with mr. Pramod nair, manager - correspondence (Chairman & md cell) (Priorityredressal. [protected]@hdfcbank.com) he has also taken more than 2 month to investigate it but finally he has also confirm me that all transaction was done with secure and with otp and i need to pay all above amount. Till now he is unable to give me any proof of otp which was send to my registered mobile.
As per me – all transaction was fraud and hdfc bank is unable to resolve it and they are forcing to me to pay all outstanding amount either i have made or someone else.
I want to declare that all transaction was fraud cause
1. I have never shared any confidential information to anybody such as passwords, pin number, secured personal information etc., through e-mail, letter, sms (Short message service) or on calls..
2. When transaction was done i haven’t received any sms or e-mail on registered mobile no and e-mail id. Excluding for above transaction i was always received sms on same mobile no.
3. As per his (Hdfc bank) report when transaction was done i was leaving in abroad and all transaction ip belongs from india server with different location.
4. I was carry my credit card and mobile no with me.
5. Till now hdfc bank has not sent me any valid proof for all fraud transaction was done. It’s totally hdfc bank security system failure.
Kindly help and provide me justice.

Thanks and regard,
Sarvesh kumar