[Resolved]  HDFC Bank — fraud transaction in account and no intimation

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had a fraud transaction of 3000 in my account in oct2013 and then the amount (3k)was credited back in my account in feb 2014(after much follow up).But HDFC again allowed some third party to access my account and do debit of 3k. Now i have filed a complain DELC[protected] some 20 days back for which the customer care has no final status. When i contacted on mail..i got this reply: Dear Mr. Kumar, Thank you for writing to us. This is with reference to your e-mail dated May 20, 2014 regarding transaction details. We have checked and confirmed that the purchase transaction of Rs. 3000 was debited from your account on October 15, 2013. Since the amount was not claimed by the acquiring bank/merchant, the amount was credited to your account on February 04, 2014. However, the acquiring bank/Merchant has claimed the transaction amount and the same is again debited from your account on May 07, 2014. For any clarifications, we would request you to get in touch with the merchant. Warm Regards, Amit S Gaikwad Customer Service Officer Customer Team HDFC Bank Ltd. They want me to follow up the merchant (that i dont even know) to get my money back. Guys my suggestion beware of HDFC..they have lot many third party transaction and its all on your risk.They will ask you to follow the merchant or third party if there is any mallacious transaction. Believe me or not i am a customer of hdfc for 7 years and this is the reply and support i have got. Thanks HDFC