[Resolved]  HDFC Bank — fraud transactions customer id 63475754

Address:238-239 2nd floor rohini, North West Delhi, Delhi, 110085

Hi sir/madam,

This is to apprise you that a fraud transactions
Been made from my account (Customer id[protected]. I'm a holding a account in your bank details as follows:-
Account no: [protected]
Name: ankita jain

Below are the details for fraud transactions:-

1) two fraud transactions were made for total amount rs 20000
2) first fraud transaction was made at boi moradabad for rs 10000 via debt card xx6688 on[protected]:23:58:48.
3) second fraud transaction was made at mughal pura for rs 10000 via debit card xx6688 on[protected]:00:08:28.

These transactions were not made within my consent and requires immediate check. Attached is the message screenshot i reveived from my bank for these transactions.
I have immediately permanently deactivated my atm/debt card ending 6688 and registered a case under reference no. 9097142.

Request you to check the case on priority and help me out on voiding these transactions that can be refunded to my bank account.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Apr 15, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue. You may also call Phone banking to check the status Case is pending with Reference number for your query is 09097142.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information