HDFC Bank — Fraud transactions in HDFC Credit card

Address:

Hyderabad

I got an email from cc.[protected]@hdfcbank.com on 4.11.2022 with reference no as [protected]. In which i came to known that HDFC Bank is closing my complaint o[censored]nauthorised transactions for an amount of Rs.50, 052/- in 3 transactionsoccured on 16th Oct 2022 in my credit card No [protected] .

After the fraud transactions which might have been taken place in co-ordination with HDFC bank officials, i immediately complained to Bank officials and raised complaint by enclosing all the supportive documents and Cyber crime police complaint which i furnished to the bank for reference.

HDFC Bank is trying to close the complaint without any proper investigation. Because as per the police enquiry it is found that the fraud has occured in co-ordination with HDFC Credit card officials. Because they only sented me an SMS on 15th oct containg subject " if i cannot reedeem reward points worth 9850, they will expire by tomorrow". How can one knows the reward points which i have got credited by bank . Without the knowledge of bank officials this incident could not been taken place

Pl do the justice by conducting proper enquiry. I have paid entire my due amount within stipulated time excluding these fraud trasactions. If Bank does not look into my request i have no solution except i) going to lodge complaint in RBI regarding the role of HDFC Bank in disclosing reward points to the Gangsters ii) never take HDFC Card in lifetime iii) closing of HDFC bank account immediately which is of 13 years old iv) to tell all my friends and relative circles about mischievers in HDFC bank officials