[Resolved] HDFC Bank — Fraudulent call from RM Hdfc life

varimu1

from New Delhi, Delhi

Dec 22, 2016

Address: New Delhi, Delhi, 395007

Dear Sir,
I wish to complain about the fake call received by me from the so called Termination department of HDFC Life Insurance, Delhi. The person told me that I had taken a policy in the year 2013 and paid a premium of Rs.30000/- towards the same, I was also given the policy number and told that since the policy has a lock in period of 3 years and I have paid the premium for only 1 year, my policy had gone to their department for termination. If I pay the premium for 2 more years that is Rs. 60000/- my policy would be regularised and I will be getting an amount of Rs. 147000/- within 90 days. Then I was directed to one Rajiv Saxena ( Mob No. [protected]) who was introduced as my Relationship Manager. He once again explained the procedure to me and also said that since I had crossed the entry age of 55 years, I could take the policy in the name of my wife ( who is 55 yrs) by paying Rs. 60000/- and the same would be merged with my terminated policy which would then be regularised and I will also get Rs. 40000/- commission on Rs. 60000/-.I will be getting Rs. 147000/- within 90 days.
Since the call was supposed to be from HDFC Life I fell into the trap and allowed him to send a person to collect the relevant papers. In the meanime I received a call from a broker from Noida. He too explained the entire policy details and arranged to send a representative to my house to pick up the documents. I handed over the required documents and filled up the form in the name of my wife and also handed over the cheque for Rs. 60000/-.
As an after thought I felt something fishy and in the morning I contacted the Customer Care Dept of HDFC Life, and was astonished to learn that the policy number given to me was allotted to someone else and was told to be beware of such fraudulent and fake calls. But since the mobile number showed HDFC Life Ins in my Truecaller, i was tricked.
I would like to make a complaint against the company whose officials are indulging in fraud and fake calls and misguiding the people for unscrupulous marketing with the connivance of the brokers. I was put to great inconvenience and lost my peace of mind due to this.

Naresh Vig
[protected]@gmail.com

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Yes (26)

Jan 23, 2017

Complaint marked as Resolved

HDFC Life customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by varimu1 Sorry the policy number given to me by the department was 1744308 and the year 2010.

Verified Support

Dec 22, 2016

HDFC Life Customer Care's response Hi, apologies for the inconvenience caused. The above contact no. shared by you will be investigated by us and accordingly, the response will be shared with you.

Verified Support

Dec 23, 2016

HDFC Life Customer Care's response Hi, please note that the above policy no. shared by you is incorrect. I wish to inform you that post conducting the investigation and verification of the above mentioned details and contact no. by us, we have reached out to this conclusion that the mentioned contact no. is not associated and neither is registered with the HDFC Life. Further, I request you to be cautious and on guard against such unwanted calls. Also, I would request you not to act on any such information received in the name of HDFC Life, IRDAI and/ or anyone else as HDFC Life will not indulge in such unethical practices to solicit business. The Notice Corner link on the Customer Service section of our website www.hdfclife.com is also updated to create awareness of this issue being faced by the insurance industry, as a whole. Please refer the IRDAI notice on Spurious Calls by visiting the below mentioned link: http://www.hdfclife.com/irda-public-notice-on-spurious-calls.

Further, we strongly encourage our customers to go through product brochures before applying for any plan. Customers can either visit to any of the near by HDFC Life branches to conduct an enquiry on the product or the same can be find on our website www.hdfclife.com as well. Please note that we are trying to make things as much transparent as we can by uploading all the requisite information's regarding the policies and products on our website. Also, we are attempting to upload all the additional information's like charges, fund performance, lock in period etc on our website to make customers aware of all the product features..--Manish.

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Comments

Saravanan Sivaputhiran

from Delhi, Delhi

Dec 22, 2016

I received call from HDFC life on 10.12.2016([protected]) regarding plans. her name priya of T.Nagar. i informed her i'm not interested.
she also called me today 17.12.2016([protected]). and irritating me. kindly take actions on her

Ashish Bhondwe

from Pune, Maharashtra

Jan 13, 2017

I have followed up for policy bond soft copy from a month now and still didnt receive the soft copy. I had called call center as well as I emailed asking the same. The tracking request id 'HDFCSL=[protected]'
Awaiting your quick reply !!

HDFC Life Customer Care's response, Jan 16, 2017

Hi Ashish, I wish to inform you that the policy document soft copy has been emailed to your registered Email ID by us January 07, 2017. --Manish.

puneashutosh

from Pune, Maharashtra

Jan 16, 2017

Documents for Policy No.14750701 submitted on 16 Dec 2016.
The policy not yet paid out
I have called four times in call center but not received satisfied response.
They are not even committing a date for pay out
My personal expenditures are affected due to this delay.
The situation is forced me to go to the consumer forum.

HDFC Life Customer Care's response, Jan 17, 2017

Hi Ashutosh, I wish to inform you that the refund amount has been processed by us. Further, the same will be received by you with in next 2-3 working days.-- Manish.

Shashank Gupta 47

from Chennai, Tamil Nadu

Aug 26, 2017

Similar Case happened with me. Mobile number - [protected] (Shraddha Sharma)

HDFC Life Customer Care's response, Aug 26, 2017

Hi Shashank, is it related to any spurious calls received by you or do you have any unresolved issue related to your policy? Kindly confirm.

mukeshk.1970

from Noida, Uttar Pradesh

Oct 24, 2017

Hello,
Just want to report a call I received today from someone calling himself Ritesh[protected], informing me about a Classic Assure Plus policy I had supposedly originated in 2010, where I had paid a premium of Rs. 40, 000 (current value of Rs. 1, 08, 000) and to liquidate which I'd need to make another 2 premium payments. He gave me the number of Rajeev Saxena[protected], supposedly from HDFC Life's Mumbai office, who is to explain the details.

This obviously seems like a con-job being attempted on a large scale using the HDFC Life brand. Please initiate appropriate police action against the perpetrators.

Thanks,
M Khandelwal

HDFC Life Customer Care's response, Oct 27, 2017

Hi, please note that the issues highlighted by you would be checked basis the contact no.'s mentioned to confirm the details about it. Accordingly, post completion of the investigation, reply will be shared with you.

HDFC Life Customer Care's response, Nov 2, 2017

Hi, I would like to inform you that post conducting the investigation and verification of the above mentioned contact no.'s by us, it is revealed that the mentioned contact no.'s are not associated and neither are registered with HDFC Life. Further, I request you to be cautious and on guard against such unwanted calls. Also, I would request you not to act on any such information received in the name of HDFC Life, or IRDAI. - Manish.

suneelshah

from New Delhi, Delhi

Oct 25, 2017

Hello,
Just want to report a call I received today from someone calling herself Neha Verma ([protected]) from HDFC Life Insurance, Confirmation Department, Barakhamba Road, New Delhi, informing me about a Classic Assure Plus policy I had supposedly originated in 2010, where I had paid a premium of Rs. 40, 000 (current value of Rs. 1, 08, 000) and to liquidate which I'd need to make another 2 premium payments. He gave me the number of Rajeev Saxena[protected] Relationship Manager, supposedly from HDFC Life's Mumbai office, who is to explain the details.

This obviously seems like a con-job being attempted on a large scale using the HDFC Life brand. Please initiate appropriate police action against the perpetrators.

Thanks,
SUNIL SHAH

HDFC Life Customer Care's response, Oct 27, 2017

Hi, please note that the issue highlighted by you would be checked basis the contact no.'s mentioned to confirm the details about it. Accordingly, post completion of the investigation, reply will be shared with you.

HDFC Life Customer Care's response, Nov 2, 2017

Hi all, I would like to inform you that post conducting the investigation and verification of the above mentioned contact no.'s by us, it is revealed that the mentioned contact no.'s are not associated and neither are registered with HDFC Life. Further, I request you to be cautious and on guard against such unwanted calls. Also, I would request you not to act on any such information received in the name of HDFC Life, or IRDAI. - Manish.

kumar_315

from Coimbatore, Tamil Nadu

Jan 4, 2018

Hi all,

Today i received call from HDFC life Accounts department(+91 [protected]) and Name is Ragav.He is your company representative and contact number is associate with HDFC life.

Please confirm it as soon as possible.

Thanks,
Kumar

HDFC Life Customer Care's response, Jan 6, 2018

Hi, please note that our Accounts department do not make call to anyone. Please be aware of such spurious calls made on the name of HDFC Life.

Ashokg88

from Bengaluru, Karnataka

Mar 19, 2018

Hi,
I took insurance from HDFC Life. I got a call from HDFC LIFE member on November-2017 and they explained me about Super Income plan and the plan looks good so that I accepted to take insurance.
What they explained was, I can pay the premium through HDFC Credit card and that will converted to EMI so that the small amount only need to pay every month.
since it is small amount every month I accepted to take insurance. Once I said ok to take insurance they deducted my one year premium from my credit card.
But it has been 5month, still it is not converted to EMI and every month this HDFC credit card statement they are adding some financial charge as I am not paying the amount. This things I am reporting to my contact Person (Mr.Sri Hari - Mob:[protected], email: srihari.[protected]@hdfclife.in), he is not taking any serious action. Now I wanted to close this insurance(policy no:[protected] but i'm not able to do it.
Kindy help me if someone crosses this kind of issue & Please be aware of this kind of calls.

Thanks & Regards,
Ashok

HDFC Life Customer Care's response, Mar 22, 2018

Hi, please note that the concern for the aforesaid policy is already received by us and the same is registered with the Sr. No. -1-23741449005. Post completion of the investigation, reply will be sent by us to the customer.

rajesh1641

from Delhi, Delhi

Jun 13, 2018

Repeated as first complain ---
Only amount changed.
Dear Sir,
I wish to complain about the fake call ( [protected]) received by me from the so called Termination department of HDFC Life Insurance, Delhi. The person told me that I had taken a policy in the year 2013 and paid a premium of Rs.50000/- towards the same, I was also given the policy number and told that since the policy has a lock in period of 3 years and I have paid the premium for only 1 year, my policy had gone to their department for termination. If I pay the premium for 2 more years that is Rs. 100000/- my policy would be regularised and I will be getting an amount of Rs. 200000/- within 90 days. Then I was directed to one Manish Chauhan ( Mob No. [protected]) who was introduced as my Relationship Manager.

I sensed some thing is wrong.
So declined...

HDFC Life Customer Care's response, Jun 14, 2018

Hi, kindly inform to the customer that write to us at [email protected] from his / her registered id to have the same look into and addressed.

Mayur Aloni's reply, Mar 16, 2021

Same Complaint, same amount and story but only difference is name and numbers.
I got two offers continue the policy by paying 3lacs + 22k late charges etc. or terminate by paying 1lc more . When I asked to send me the same over mail, that RM was reluctant and said that he need to take approval to revive my policy and hence need KYC. Asked me to send over mail. I asked I can come to Mahalaxmi office so he said Its not possible. I asked him to send me a mail so I can respond .

I checked his profile on true caller and found his mail ID as hdfcfinance [email protected]
which is 100% fraud.

******my mail concern is how he got the my name, address . He checked my DOB and said found correct******** how that information was is accessed by those people?

rdddpl

from Nashik, Maharashtra

Jun 24, 2018

Friends,
I am based in Pune. I received a call from Mr Rohit Mehera from HDFC Life insurance and told me typical story... same as mentioned by others above that I have a policy dated 22 March 2011, which is getting lapsed as non payment of instalments etc etc. As I was not recollecting regarding this policy but he insisted me to talk to my so-called relation ship manager in Mumbai Mr Nitin Rastogi.

When I called & told Mr Rastogi that I will need some time for arranging money... as expected he was upset... very clearly indicating fraud nature.

Anyway, please be aware of such calls.

Gurmeet Rajpal

from Chandigarh, Chandigarh

Jun 28, 2019

same call received from [protected]

srividyavasudev

Feb 4, 2023

Hi

I am from Chennai and got a similar call today from a call centre. the sms details sent are below-
hope hdfc life takes appropriate action.

Policy no. 165XXXXXX Policy name- classic assure plus plan
issue date 23/03/2013 Prm- 50k Only one time paid
Current Value- 1.96k
Premarurity Value-3.56k
For this policy talk to Ms.pratibha saxena, R.M of HDFC LIFE.
Contact No- [protected]
Regards
Divya Tripathi
HDFC LIFE

When i spoke to her she gave these options
Option 1 pay 50K and get 2.4 lacs back
Option 2 pay 1 lac and get 4.5 lacs back

sravanthi talupur's reply, Jul 13, 2023

I got same call ...I have not paid anything

[email protected]

Jul 13, 2023

i got same call 12 th july and 13 th july she asked phodo and addar and pan still idint give who is she

prabhakar talupur's reply, Jul 13, 2023

I gave them the documents.. Will that be a problem