[Resolved]  HDFC Bank — Fraudulent Commitment Against Credit Card Department

Address:New Delhi, Delhi, 110064

Respected Sir/Ma'am,

This is to bring to your notice that I had applied for a credit card in the year 2014 which was issued on 19-June-2014.

Due to payment reason I was informed by collection team department Mr. Sani # [protected] to settle this card in 33, 700.00 wherein I was informed to clear this payment in six equal installments.

Later, when I got the settlement letter I came to know I have to pay a huge amount in first of Rs. 15, 300.00 which was not possible and informed to me to clear and the same was well informed to collection member. However, he asked me to not refer the settlement letter we have to collect money according to our collection then in first he took money of Rs. 8050.00 on[protected]which according to settlement letter was Rs. 15300) and later the second payment he collected from me of Rs. 7200 (which was updated as 3680) now please see in two months I had paid half of the settlement amount. In third, they told me to pay 7000 as a third-month amount for which I had denied to pay as I was informed by collection team to pay this settlement amount in 6 equal installments.

I would like to tell there is miss commitment given to me and collect the money tells all fake things. Now due to this, I have been coming under red in civil which is not my fault at all.

I would request you to please get this checked and resolve this issue on priority as this impacted by civil or have to raise this concern consumer court.

Attached are the document wherein i had made the payment against the settlement letter which was given to me.

Warm Regards,
Sachin Rajput
+91 [protected]
+3 photos
Was this information helpful?
No (0)
Yes (0)
Jan 29, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2016
HDFC Bank Customer Care's response
Dear Customer,

Our team has responded to your email vide ref id[protected] on December 22, 2016 06:33 PM. Pls check your email inbox and revert to us in case of any pending issue.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32732
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information