[Resolved]  HDFC Bank — Fraudulent Information Provided by HDFC Phone Banker (lost 6000 bucks)

Address:122016
Website:www.hdfcbank.com

There was an offer on Iphone 7, i[censored] buy Iphone 7 through HDFC credit card then you will get 6000 cashback. I have contacted HDFC PhoneBanker/CustomerCare Exeecutive multiple times to enquire about this offer and they told me that offer is applicable on Iphone 7. After taking confirmation from Phone Banker, I have purchased Iphone 7 through HDFC credit card because my credit limit is 50k and iphone 7 price was 53k, Exceeded amount of 3k above my credit I have paid through another payment mode after taking confirmation from ur executive and they told me still u will be eligible for cashback. All these queries, I have already explained to the Phone Banker and HDFC abnk executive and they told me the offer is still applicable, u can do payment of exceeded payment via another payment mode. Now, I have purchased the phone and they are saying we won't give you confirmation that you will receive cashback. I have already done the payment and my credit card limit is exhausted because of buying Iphone 7 and still after taking confirmation from ur phone banker HDFC people are saying u are not eligible for cashback. Because of Fraudulent Information Provided from your side. I am 6000 bucks down. Please resolve this issue asap as i am fed up of talking and mailing HDFC people and to their grievance cell.
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Mar 6, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 02, 2017
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your card details, offer details, transaction details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance
Complaint comments 

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Since I have closed my Airtel land line account no.15271933 and land line no.[protected] from 12.01.2017. Hence I request that HDFC bank should not make any payment to Airtel from my HDFC bank credit card no 4854 xxxx xxxx 9158 hereafter. Prof.K.Sukumar/[protected]

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