[Resolved]  HDFC Bank — fraudulent transaction from credit card

Address:	Pune, Maharashtra
Website:	HDFC bank

Hi,

Last year on[protected], 25, 998 rupees had been debited from my credit card towards m/s marquis beach resort candolim ind without my authorization, as i have not provided otp and cvv pin. After complaining the same to the hdfc bank they have reverted the money in my account on 5th january 2017.

Later on 20 june 2017 (After almost 6 months) out of the blue hdfc bank have again demanded the same amount for the same transaction from me. After many follow ups and mails to the hdfc bank sometimes they tell that they will close the matter and sometimes they deny the same.

Since then the hdfc bank demands the same to me after every few days and now demanding the penalty of the same to me. These people keep on calling me from pune location and mumbai location and threaten me that they will send the agents at my home for money.

To be more precise i have never authorized the transaction and reopening the same matter after closing it is most unethical thing from hdfc end. This is high security breach from hdfc end to debit the money from my credit card without my authorization. All this transaction has caused me severe mental stress.

I have come to the consumer forum with the high hopes that you people will help me in this fraud transaction. I am also attaching the screenshots of the mails.

Thanks & regards,
Mithilesh navandar