HDFC Bank — Fraudulent transaction from my ATM debit card

Address:

Home branch-HDFC Bank,D-118,Sec-26,Noida

Hello,

I, Kirti Kansal, is the present HDFC account holder, have been using your account since November 2019. My debit card has been stolen on 23rd Jan 2020, and 10 transactions sum of Rs 83, 500 were withdrawn between 1:37 pm and 2:09 pm without my consent, and the corresponding messages were received near about 4:30 pm which was quite late to take any action to block the card.
My concern is how the norms of the bank allowed the transaction of the sum of rupees 83, 500 from a master card from a salary account, this is unbearable. Why transaction messages were blocked for 2.5 hours and arrived late. As soon as I got the messages, called the toll-free number and get the net banking, UPI, and debit card blocked. I have attached the screenshots of the transactions which I received.

This is a request to return my money back soon as it was fraudulently debited from my savings account.

Yours account Holder
Kirti Kansal

Phone No.-[protected]

Corresponding Banking details are:
A/c No.-[protected]
Cust ID.[protected]
Debit card ending with-xx2473
Complaint Reference No.[protected]
Home branch-HDFC Bank, D-118, Sec-26, Noida