[Resolved] HDFC Bank — Fraudulent transaction on my card

Praveen Juyal

from Bengaluru, Karnataka

Address:

560066

I had made a reservation using Booking .com at a hotel Le Roi in Udaipur on 1st December. But we didnt stayed at the hotel. Later i realized that I have been charged for Transaction Amt. (INR) : 68, 979.84 on 22nd Dec. On 28th Dec i got a call from HDFC Customer care that my card have been compromised and they are blocking the same and re-issuing a new one. Further they confirmed to me that the amount would not be paid to the merchant. What i am surprised is that in India, when we have 2 way confirmation system i.e CVV number input and OTP input. HOW did my transaction even went through.
Regards,
Praveen

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Feb 22, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, transaction details, card and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will revert to you.

-Bejoy
HDFC Bank Customer Assistance