HDFC Bank — Full payment not paid for cancelling my loan process because of HDFC late process

Address:

Chennai, Tamil Nadu

Loan application vide File no[protected], with HDFC, for Balance Transfer of Home loan with other financial institute. I have approached HDFC.com for Balance Transfer option, to transfer my Home loan with other financial institute to HDFC. The Sales executive promised to complete the process within a month. I have submitted the application form on 09th of July 2015, and provided all the required documents then and there as requested by HDFC Sales team. I also provided the closure quotation of previous loan provider 2 times to HDFC. But even after one and a half month HDFC not completed Legal and Technical Clearance. Whenever I asked the sales executive he will say he will come back after discussing with his boss, not no time he returned unless I called him again. But he never provided any positive action, even the Deputy Manager from Chennai HDFC Sales team did not provided any positive feed back that my loan request will be solved soon. The processing fee they charged me was Rs. 7638/- which I paid through a cheque and they collected that within 10 days of my application submission. I patiently waited till 20th of August 2015, since I wanted to close the loan within August I requested HDFC.com Sales team and Customer care many times, to furnish me the loan before 25th of August as the September month ECS will trigger from previous loan provider then. When HDFC team did not met the date, and told many excuses, I asked them to stop loan process and return back my documents submitted and the Processing fee amount of Rs. 7638/-. Now on 3rd September 2015 HDFC personnel Mr. K Prakash writes me a email that my application did not met their technical requirement, so they cancelled my application. They sent back my documents and credited only almost 50% of the processing fee amount Rs. 4104/-, the remaining amount of Rs. 3534/- they took as administrative charges. Without doing any process in time, it is a new trick found by HDFC to make a loan process delay, making the customer to cancel the loan, and taking his processing fee amount. How cheap they behave? Even after I requested through phone and many mails, there was not reply for this. Please friends, don't approach HDFC for any loan purpose, they will take your hard earned money without processing your request.