[Resolved]  HDFC Bank — Fund Transfer IMPS

I had done the IMPS transaction of amount RS.20, 000 from my HDFC current account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other account even after waiting for a day. This is not a small amount that I am being asked to wait without any further update from the team. I have sent multiple emails, contacted customer support but all I was told to is wait with no action.

As per the HDFC CC, it seems there was an issue with beneficiary bank account and the money should be refunded within 24hours which still did not happen.

Can the bank not see whether the transaction is successful or not when it was timed out? Even after giving the Transaction ID, we were not helped in any way