[Resolved]  HDFC Bank — funds transfer issue and poor customer service experience

Address:	Mumbai City, Maharashtra, 400074
Website:	Hdfc netbanking website

I transferred the funds from an hdfc website through imps mode to vijaya bank account money was not transferred hence i called hdfc customer service to resolve the issue, the person i spoke to satish gupta was very direct and was not understanding what circumstances i was going through. My elder brother was in need of money desperately as i was the only source for him to get money. Customer service advisor kept my call on hold for more than 20 minutes by saying "i will transfer the call to my supervisor and will be back within 2 minutes" and later on he disconnected the call. Again i called hdfc customer service spoke with "rahul" he transferred the call to the supervisor by keeping my call on hold for more than 5 minutes instead of 2 minutes which he promised and then prashant (Floor supervisor) spoke with me by kept on repeating the same thing that we can't do anything "is this customer service??? They don't how to connect with the customer directly they all were running through with the process they did even gave me any empathy throughout the call and made me realize that i have made an error by using hdfc netbanking website. This was not my error it's hdfc bank websites issue so why should i pay the penalty and also my elder brother who is starving for food out of station didn't get the money"who's fault is this??? I need compensation for whatever i have gone through. The customer service skills of the advisors is simply is pathetic to say the least and prashant the floor supervisor just disconnected the call by giving 3 warning alarms stating that he can't hear me i need a callback with a proper resolution...