HDFC Bank — getting bill after closing credit card

Address:

Kolkata, West Bengal, 700034

Heloo,

I would like to close my credit card . So I discussed with Personal banker and paid all pending amt. then block it. Then I sent a mail also as below. But now I am getting due amt for card renew and some other charged. Talked credit card customer representative Ms Susmita, Sahid, ( ref No. [protected])//
Please credit card dept. is very reluctant and asked to pay.

Whats is my issue??

I have a credit card, Card Details-[protected], Regalia. I was not interested to continue use the credit card. I have paid total due amount Rs. 125997/- with in due date. paid on 20-Nov-2018. Transaction as below.

Transaction ID IB[protected], amt 125997/-, dtd.[protected]

I had talked with my personal banker Ms Nikita-[protected] and as per guided I deactived my card[protected] and as per her its total closed the matter.

This is a mail communication also for the same.

Thanking you for your good services.

Regards,
Suvendu Koley