HDFC Bank — Getting threaten calls and harassment from recovery agent.

Address:

Gurgaon, Haryana

This is to inform you that since last week I am getting threaten calls from a credit card recovery agent and some people visit to my place as well with a wrong intension. From past few days these recovery agents are calling all my office colleagues and use abusive language with them. This has become an HR issue in my organization and my job is on risk. Background of the case: It has been more than 2 years now when I raised a fraud case with HDFC back about my credit card transaction and as per them, their SLA to solve that case was just 20 days but I tried to follow up with them for more than 6 months. I submitted all the hard copy documents to Lajpat Nagar branch (HDFC). When I didn’t receive any proper response from them, I stopped their credit card payment and then they started calling me once in a month or so for the payment. Every time different person from bank used to call me for the payment and when I ask them status about my case, they were blank because they didn’t have even single information or record of my case. Now, from past one week I am getting threatening calls and even some bouncer visited my place in my absence. There is a girl named “Neha” [protected] who called few of my know person in my company, they shared the above mobile number . She is using very abusive and unprofessional language which is harassing / embarrassing. For this issue, I have already raised complaint with HDFC credit card department as well, whose confirmation is shared with this complaint letter. As per them, they need 7 days to work on this issue. I am not in position to pay the amount due to some financial Crisis from past a year now. Will pay it later but still getting those calls.