HDFC Bank — grievance and fraudulence

Address:

600100

Hello,

I am so irate and furious to write this email.

This time i am so depressed to say that the service provided for me for the loan account mentioned below is very poor.

I took a loan recently and approved amount is 10, 000, 00/ and the promise given by the bank and the girl called (May be a third pary/consulted) ramya was weighing off the processing charges and the rate of interest for loan will be 10.99%.
They promised me that the rate of interest will be 10.99% and the processing wil be waived off.

Loan account #62865340

Below are the issues need to sort and rectify soon.

My name is seema a loan agreement number 62865340. I got a call from hdfc bank regarding personal loan with 10.99 rate interest, processing fee 0.99%, time period 60 months and pre closing charges 0% after one year for 6 lacks rupees. And i accepted for that. After that they credited the money 984273/-rupees in to citi bank account as the my salary account is citi bank. After that i got a message about the loan details. There the details are like this 11.25% rate of interest, 5% pre closing charges after one year, loan period 60 months and they charged 15727 rupees as processing fee and for some hidden charge which they haven’t explained to me. Now the persons who called me for this loan process, they are not picking my calls and not responding on this. I even raised complaint on this but there was no resolution provided. They are just ruining our lifes and i will have to pay 21867/- on monthly basis. I am literally finding difficult to pay this huge amount when i had requested for 6l and without my knowledge they have processed for 10l.

Its absolutely a breach of what promised and what given and an absolute customer dissatisfaction.

I want this processing fee back to my account and also a new repayment schedule with 10.99% interest rate. And also i never asked for 10l but without my knowledge and with my signature they have processed for 10l

Hope you will understand my situation and assist. Expecting a reply at the earliest.

Seema anwar
[protected]