HDFC Bank — Harassment by collection agent

Address:

New Delhi, Delhi, 100074

Dear Sir/ Mam,

This is in regards to harassment by HDFC Credit Card collection division. I have been a cardholder of HDFC since 2013 whereas my credit card # is [protected]. The card was given by HDFC agent outside my office premises i.e CRM services pvt.ltd in Gurgaon. I have been regulary paying the bills till last year when my process Telus was withdrawn by the client and we all were left jobless.

The actual card due which was around 38K was added upto 73K by the bank with all the intrest charged on it. I started receiving calls from the bank and went into a mutual agreement with one Mr.Nikhil[protected]Manager Collection Division) whereas i was supposed to pay Rs.2000 and that will be taken off from my main balance thereby i will get a chance to Pay off my dues in full, which i have readily agreed and am paying since Jan, 2015.

However Sir/Mam, since last 6 months i have been getting calls from another HDFC collection agent Mr.Saddiq[protected] who have been v rude in his approch.The guy talks to me as if I have no self respect.

Sir/Mam I am still respecting the arrangement that was offered to me paying Rs.2000 every month (except Jan 2016) however the recent notice that I have received from the bank shows my due still in excess to 73K that's in completely no-no to what i was told before. When i talked to Saddiq about this, he was v rude and said that since I have EATEN bank's money, I will have to pay whatever is showing now. He is forcing me to get a settlement done, the amount which he quotes is completely not possible for me to payoff. The guy calls me up from both landline & Mobile Ph, the number of which I already have mentioned.

Sir, with a v honest intention to pay off the money I owe, I thereby request HDFC Bank to offer me a valid Payment Arrangement that could take care of this issue. I also request to take Mr.Saddiq off my case as talking to him leaves me humiliated and i really get uncomfortable by his Pitch and way of asking money (inspite of me making payments)

Thanks & Regards
Shivesh Kr Lal