[Resolved]  HDFC Bank — Harassment

Address:

New Delhi, Delhi, 110076

Hi,

I have a credit card with HDFC BANK and I want to inform that I received a call from HDFC Bank (RAJAT ARORA) for making a payment for the same and I informed him that I made a payment of 8000 for the other hdfc card and said to him will make a payment on April 1st week for 2300 but he said that he need now. I tried to make him understand about my financial situation I am not able to pay this month and he said that he will make a call my mother and he did the same and said to my mother am not picking up the call and disclose the matter with her.
And called so many times to my mother and said that,

"Tujhe hi call karunga aur tu hi pay karegi" and threaten her.

He did not stop he continuously made a call on my mother number and use wrong words.

"Tere ghar logo ko bhej dunga..colony mein teri bejjati kar dunga.
"tere bete ke office mein logo ko bhej dunga or dhamki de rhe hai.

He never called to me and said to my mother "tujhe hi call karunga aur tu hi pay karegi"
I also called for an HDFC customer care number regarding the same two times but they said that he will arrange a call from the concern department but I never received a call. I also called to the collection department and asked for the RAJAT ARORA but they said that no one by this name in office after that he called to my mother and harassed her same way.

I do understand I didn't make the two payment just the 4600 amount, but Credit card under my name and HDFC bank supposed to call my no.If I am not agreeing to pay the bill in that case he need to follow this type of procedure. I never say that I am not going to make the payment... I always say I'll make the payment April 1st week.

Please help me out for the same.