[Resolved]  HDFC Bank — harassment calls by credit cards collections agencies

Address:

New Delhi, Delhi, 110018

Respected sir/mam,

With due respect i would like to bring your kind attention on the fact that how the collection agencies appointed by hdfc bank are harassing us by calling and threatening our family members and relatives. I am a credit card holder in hdfc bank.in few months i was not able to pay the bills on time because i was jobless but still somehow i manage to pay the bill with the late fee. I explained the same to the agent from the collection agency hired by hdfc that there are some financial issue going on, it is taking time but still i pay my bills.in the meanwhile the collection agencies call my mother and threaten her about the payment. I think hdfc bank collection agencies are completely neglecting the guidelines set by the rbi that they can call the relatives in extreme situations only to locate the debtor and not to disclose anything about the debt and threaten them about the consequences. On moral values even a person should not threaten a lady who is a senior citizen for the debt of his son. Kindly consider it and please talk to the bank so that they can give proper training to there agents to set up the proper guidelines so that they do not breach the guidelines set by the rbi.

Thanks
Amritesh pathak
[protected]
Last four digits of card 8995
Card type:- hdfc jet privilege