[Resolved]  HDFC Bank — harassment calls coming from agency against other card holder

Address:Mumbai City, Maharashtra, 400706

Team,

I am unncessarily getting harassment calls from your collection agency (Phone. No. [protected]) asking to provide the number of another card holder johnson thangraj. Despite providing the numbers they are calling back to back on my personal and office number. This has definetely spoiled my reputation. They are calling me on the following numbers.

[protected] (Personal)

[protected] (Zycus board line)

[protected] (Zycus board line)

Need immediate action from youe end.

Regards,
Aldrich sebastian
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Mar 28, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2019
HDFC Bank Customer Care's response
Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your loan account number, Phone number from which calls are received and the reference id TTU[protected]. A bank representative shall contact you as soon as we receive this information We would also like to caution you against posting sensitive information such as your Account number / Mobile number on a public forum.

-Zubin
HDFC Bank Customer Assistance
Feb 23, 2019
Updated by Aldrich Sebastian
It seems the HDFC social media team has not read my message properly. This issue is about your agency harassing me to identify the whereabouts of another card holder. Then why am i getting these calls.
Complaint comments 

Comments

I paid my hdfc credit card bill amount of rupees 7240 on feb 6th 2019 . But the amount of 450 will be deducted from my card. Why should i pay the return fee as i already cleared the payment in my card. This is unfair and not acceptable. I want my amount back in my account.
Card number:
8766 last four digits
It seems the HDFC social media team has not read my message properly. This issue is about your agency harassing me to identify the whereabouts of another card holder. Then why am i getting these calls.

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