HDFC Bank — Harassment calls from recovery agents
New Delhi, New Delhi District, Delhi, India
Hi, My name is Bhawna Billa. I am a credit card holder of your bank in which i have outstanding of Rs. 1, 72, 000 approx. From last few days, i am getting harassment and abusive calls from one of your recovery agent. He make 100 of calls everyday in my office landline and shout on my reception and security guards when i am not in office. I have requested him to call on my mobile which he doesn't do. He always call me on my office landline and shout very loudly and threat me that if i wont make payment today itself he will disclose my debts to my company HR team and he did the same. He called my company HR colleagues and my senior management and rudely spoke with them also asked them to pay my bill. Apart from that, he send an another guy to my 2 relatives places and insulted in front of neighbors. He force them to pay my minimum due on the spot. He really created a big drama over there. When i asked his name he replied, I am not here to do Naamkaran and uses very loose language. Somehow i managed to get his name from other agent who come and call. His name is Anuj from Rajouri Garden, New Delhi Branch. Also my husband called to branch to talk to him but they said that there is no Anuj and put on hold for 20 mins and the same happened 5 times. I know in am mistaken due to worst family condition today as we have lost our home in business loss. He is giving me mental illness. Sometimes i think it is better to kill myself than taking these calls and get insulted in front of neighbors and office colleagues. I have already got insulted so much due to this guy, i am not in condition to face this guy again. Please take necessary action against him. Regards Bhawna Billa [protected]
[Nov 30, 2015] HDFC Bank customer support has been notified about the posted complaint.
Verified SupportHDFC Bank Customer Care's response, Feb 24, 2019
You can write to us at [email protected] along with the card details, caller details, no. on which the call was received, contact details and your issue details. Kindly mention Ref ID- TTU[protected]in the subject line. We will take it up on priority.
HDFC Bank Customer Assistance.
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