[Resolved]  HDFC Bank — harassment from credit card debt

Address:

Pune, Maharashtra, 401136

I have been getting calls for credit card payment department to pay off my over due balance, I had requested them to give me a full and finale amount to pay it off, so the supervisor told my to make a minimum payment of Rs4600 and then to come down to the main head office branch which is at band-garden, Pune, which I did. When I reached the branch, they told me to go on the 3rd floor and from the 3rd floor they told me to go back the ground floor were the office is, so I spoke to a person from the branch he told me to call up the credit card customer care and they would give me a settlement amount, but when i spoke to the customer care, they told me over the call that they cannot give it and need to speak with the branch people. I was very frustrated and came back. Then later on I made a payment of Rs20000 and thought of doing a settlement again, but the credit card customer service people which sits at the head office branch bund-garden road are just not willing to help and threatening me that they would send collection agent at my place.
Request you to please help me out with this kind of harassment.
The total balance is of Rs85500 around, I can pay off Rs55000 and settle it off. Require your help in this.

Regards,
Emmanuel bhosale