HDFC Bank — harassment in two wheeler dept

Address:

713304

Dear Sir/Madam
I am Subhamoy Roy stying at Asansol west Bengal and working as Sales Development Manager in an US based multinational.
Today afternoon I harassed a lot by the HDFC Bank two wheeler loan department at Asansol.
Today in my HDFC Bank netbanking I had seen there is an offer for me in two wheeler section named zip drive.It was written there the process is very convinient, simple and it will take only 2 min to get the approval. It is also written there after getting the approval I shall receive one mail I need to go with the mail print out to the showroom (Avik Motors).
According to that I had done all the formalities and I got the approval and receive the mail also.I got one person name and ph(Mr Kingshuk Bramha [protected]) no also on the approval mail .
According to that I called that person he suggest me to come to the showroom after taking the printout of approval letter.
When me and my wife went to showroom(With 23 pages printout) after seeing all the documents they told me to wait for some time with in a while they will give me the bike.After 30mins they told me the loan amount is higher than the price of the bike though the price has taken autometically when I choose the bike model in online(Bank Site).But they assured me wait for some time with in this they will take the approval and handed over my bike.
I wait another one hour, my wife was so much excited because that bike was planned for her but after one hour they told me not possible to give me the bike.I need to go to the normal process. Pls come tomorrow. Now my question is that
1)If after doing all the formalities I need to go in normal process then all the offer(zipride) is for what?Is this only the eye wash?and is this only for harassing the general people?
2)They give me the bike or not this is absolutely their decision but everybody has the self-esteem. Who are they to ignore that?
3)I spent around 2 hours at the showroom why they took so much time to communicate that I will not get that bike.
4)Then the received sanction letter is what for?
5)Why they are playing with the emotion of normal people .
I am attaching the sanction letter for your reference.
Please look in to the matter and help me.
In future I can go further for the legal action.
Regards
Subhamoy Roy
)