HDFC Bank — Harrasment by collection agents

Address:

Bangalore, Karnataka

Dear Sir,

As i am your Credit Card Customer Holding The card No : [protected],
My card Limit is 35000 and now the balance had gone for 620000. where i have paid the interest of 32000 from past 1 year. so that after this i got a call from a collection agent that for Settlement and they collected a letter for 35000.

After this i have informed them i will be making a payment after 7 days as i need to adjust the amount of 16k . as my father was Death last week itself we are also in problem.even till now i have not received a settlement letter also.
Now your Collection agent had visited the Home for 3 times as i am not staying there some other person is staying in that address they are using abusing words and giving harassment that the Payment need to be Done Today itself.

Now they are calling me back to back and telling that you need to make the payment by 2 or we will come to your home and will sit until u make the Payment .Even if i am telling that the payment will be done we need some time they are unable to listen to me and manager from that agency .

I request you to take a action on the same and give some days for making this payment as we will make the payment ..

Agent name : sunil
Mobile no : [protected]