HDFC Bank — hbl=[protected]' unauthorized transaction issue

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

On 12th september 2019, i had purchased the samsung mobile for rs.20490/- via consumer durable loan from hdfc bank. The hdfc bank executive who processed the loan told me that emi of rs.2277/- would be deducted from my account on 10th of every month and these transactions would be made next month (Oct’19) onwards.

On 10th october 2019, i got the closure letter from hdfc bank that stands fully paid off and there is no due instead of deduction of 1st emi of consumer durable loan. I tried to contact my relationship manager for this issue, however, he was not reachable.

I already have debit card emi loan which deducts on every 5th of the month. For these transactions, i always got a notification well in advance on 1st of every month that i need to maintain the balance of rs.13004.66/- for my debit card emi loan and the transaction will take place on 5th of this month. However, for my consumer durable loan, i never got any notification like that till date and got the attached email instead of the reminder and all. When your executive had promised that the transaction would take place on 10th of every month why you proceed the transaction on 5th of this month without any reminder or notification. Why this transaction was not processed on 10th of october and i got the attached email from you. All these things are very confusing and disappointing.

I want that you remove this transaction which was processed on 5th nov which turned my balance from rs.1839.15/- to negative balance rs.6491.70/-. I was not aware of these changes and i should have any notification or reminder for these changes. On what ground, the bank sent me the closure letter. Please check all the matters and i am really disappointed with the bank after having the relationship for more than 8 years.