HDFC Bank — HDFC Account blocked

Incident Date : 20/10/2022
Time : 6:00 PM
I made an address change request in the 1st Week of October via the Netbanking and uploaded a copy of my Passport as SUPPORTing document in 2 days my address got updated and everything looked normal till yesterday when i received a SMS from HDFC @ 6:00 PM stating me to visit the nearest bank to avoid blocking of my account due to non-delivery of Address Change Letter and in the next Hour the bank account was blocked. I was unable to make the payment UPI OR Debit Card. I reached the Branch office to check and they had no clue that my account is blocked they continuously pointed that the Net banking shows nothing. This is completely unprofessional as there was no prior intimation no time given to sort the issue even though the SMS read as " Reach the nearest branch to avoid blocking". No one in HDFC have any idea of the issue. However, I see lot of complaints already in consumer FORUM. I have made a simple request to get the address change and if its not delivered to my address it should be sent to my Branch office which never happened. However, I requested for a Debit Card that was delivered on my newly updated address without any issues. I guess that should be enough as a prove that I am residing in the address. If you are unavailable at the said address due to an emergency or for any reason who authorizes HDFC to block the bank account and UPI Payments. I was trapped in a situation were I was unable to make an important payment and faced humiliation due to this action from HDFC. How could this be legal ? I will request to please take action against them, and I personally will detach myself from HDFC after being a CUSTOMER for 12 Years after this incidence an will request all others to do the same. A highly unprofessional Bank who does not know to handle a simple request of address change and can take such a step of blocking the account and UPI Payment without even intimating CUSTOMER on time. A Complete ###.
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HDFC Bank customer support has been notified about the posted complaint.
Oct 21, 2022
Updated by Manish Mishra007
This is the section from your Site: Where is the information that you could block my Card due to some non-delivery of ### Letter you are sending without even letting the CUSTOMER know about it.

To Change your mailing address with the Bank, you need to submit self-attested scanned copy of your Address Proof.
Following documents are accepted as Address Proof for Resident CUSTOMER.
1) Passport
2) Driver License
3) Voter's Card
4) Aadhaar (Smart Aadhar card is not accepted and downloaded Aadhar copy should not be older than 30 days)
5) Job card issued by NREGA duly signed by an officer of the State Government
6) Letter issued by the National Population Register containing details of name & address
If submitting Aadhaar, please mask the 1st 8 digits of the Aadhaar number e.g XXXX XXXX 1234
If you are NR CUSTOMER, please click here to view the list of acceptable documents.
Note: For documents in Foreign Language (Language other than English), please upload Non English Language Declaration Form along with the respective document which is in Foreign Language. Kindly click here for the format of the Declaration.
On clicking the update button below, you will be redirected to upload the self-attested scanned copy of document.
Your NetBanking session will remain active here.
Update
Note:
This facility is available for both Resident and NR CUSTOMERs.
Please keep your self- attested Address proof ready for uploading. In case your request for Address change is rejected, you will be informed by Email. Please ensure your Email ID is updated with us.
Address change will be updated for the applicant across all his/her relationships including CREDit cards with HDFC Bank. Joint account holders will have to submit a separate application for address change.
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