[Resolved] HDFC Bank — Hdfc Bank account lock

JadhavPrathamesh

from Mumbai, Maharashtra

Feb 21, 2022

Address:

Hdfc Mazgaon Branch ,Mumbai

Hi Myself Prathamesh Jadhav, My account with customer ID:[protected] has been blocked for any transaction indicating a low severity memo present. I have been not been given any intimation by email/postal/sms of any sort about the problem beforehand and HDFC bank simply just froze my account for any transactions . This is unacceptable as I am unable to spend my money when in need. I have visited the nearby Hdfc Mazgaon branch(Mumbai) multiple times. As per them there is no issue in my account and KYC has been newly updated by them and address has been verified. I have called to the customer care with no resolution in this matter.Hdfc Mazgaon Branch(Mumbai) has also raised service request 18498989 regarding this to resume my HDFC account .
It has been now 17-18 days, and I am facing this kind of worst experience first time .I am not able to perform any transactions when highly needed, nor I am not getting any help from HDFC executive .
If this kind of behaviour continues I will be forced to look for other alternate option .
Hope my issue gets resolved on priority as it is hampering my work .

Regards,
Prathamesh Jadhav
(Mob No:-[protected])

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Mar 7, 2022

Complaint marked as Resolved

It took very long time almost one month for hdfc to solve this issue . Helpless online support, even mail support was not proper .After coordinating with nearby branch multiple times this issue was resolved

HDFC Bank customer support has been notified about the posted complaint.

Feb 21, 2022

Updated by JadhavPrathamesh I have been using Hdfc bank for almost 4 years and this is my worst ever experience over the last 20 days .If this is the case what is the use of this kind of Account which is useless .Even after changing the address recently 1-2 weeks before and getting verified by Hdfc Branch (Mazgaon, Mumbai ) Manager Shoaib Khan, even today I got message of Hdfc account block .As my salary will be credited by 25th this month, I will be forced to look for alternative option if this issue is not resolved in couple of days .
Worst experience ever !!!

Feb 21, 2022

Updated by JadhavPrathamesh It's getting more and more irritating now, already address changed and verified by Hdfc Mazgaon Branch, Mumbai and also service request[protected] is raised by Hdfc Mazgaon Branch (Mumbai ) to restore my Hdfc account after low severity memo was put on my account, still today there was block placed on my account .
I didn't expected this kind of behaviour from HDFC !!!

Feb 22, 2022

Updated by JadhavPrathamesh Without hdfc executive contacting me regarding the issue, i have received sms that service request[protected] has been closed .What kind of service hdfc is providing I am not able to understand .Simply pathetic !!!

Feb 23, 2022

Updated by JadhavPrathamesh Today I have received acknowledge letter of address change from HDFC bank .Hope my issue gets resolved by today !

Feb 24, 2022

Updated by JadhavPrathamesh My salary is supposed to come by tomorrow .What I will do with this block account .I need to clear some important transactions .Even after doing all the things required it has been now 20 days my account is still blocked .This is worst experience I am facing by HDFC bank.
I am of the opinion that bank if forcing me to look for alternative option .

Feb 25, 2022

Updated by JadhavPrathamesh Hdfc bank is taking it's customers for granted .It's been 21 days still my issue is not resolved .No positive response .I will definitely switch to other banking service in near future if this is the case

Feb 25, 2022

Updated by JadhavPrathamesh I have come to know from one of the HDFC executive that this issue of mine is pending from Technical team, but the person handling this issue is on leave and he will be available after couple of days .So no other person apart from him can look into this matter ?Can i escalate this to higher authority ?I am again repeating this here that i have to perform some important transactions today .
Hope HDFC bank technical team understands my concern and look into this and resolve this issue asap by EOD today itself

Feb 25, 2022

Updated by JadhavPrathamesh No value of money for hdfc bank .My services are down since 21 days and issue is not resolved yet till date .Even after communicating to bank again and again that I needed to do some important and urgent transaction today, they are still delaying the process

Feb 28, 2022

Updated by JadhavPrathamesh am not getting any help from online support team as well as no positive response from nearby hdfc bank centre .If this is the case then in near future I will be switching to other banking services, when in need I didn't got any help from your side .

Mar 02, 2022

Updated by JadhavPrathamesh It is close to one month now, and I don't know what is going on with my block account .
No one has contacted me yet .Very slow process from your end, if this is not going to get resolved soon, then kindly proceed with closing this hdfc account .
Very poor service, I have visited nearby Hdfc branch (Mazgaon) multiple times also contact Hdfc executive many times but no positive response till now.Hdfc branch (Mazgaon) has emailed to some team for getting this issue resolved, but they are not getting positive response from them .It is getting delayed too much .