HDFC Bank — HDFC Bank Account opening and closing loop hole

Address:

Address HDFC BANK LTD F128 SITAPURA INDUSTRIAL AREA JAIPUR RAJASTHAN 302022

I have opened digital account on 26th April. They did video KYC but that wasn't successful. They asked me to visit branch. I visited branch and submitted the documents on 3rd May. But still they did not get any KYC. I get the KYC mails and CKYC still they are saying no KYC is done. I called customer care and visited branch 3 times but nobody helped me. Even their customer care service are so rude that they don't even answer properly and abuses customers. Now I wanted to close my account as there is no use of account without debit card and checkbook. Now they are saying that they cant close my account because KYC is not done. They gives such a pathetic answers. If they will not close my account this will affect my CIBIL score as well. Also they should not open the account i[censored]ntil KYC is completed.

I don't know what to do they are not doing KYC also and they are not closing my account without KYC as well.
My details are as follows:

Account--[protected]
customer id:[protected]
Contact Number: [protected]

Following is the mail I got for KYC as well. Please find in attachment.

Branch is as follows:

IFSC Code HDFC0003873
Address HDFC BANK LTD F128 SITAPURA INDUSTRIAL AREA JAIPUR RAJASTHAN 302022