HDFC Bank — hdfc bank adhoc stmt charge debited from my hdfc account

Address:Ahmedabad, Gujarat, 382110

Ad hoc statment charge ₹118.00 deduct from my account
Without information dated on 15 nov 2018
When i reach to branch regarding they cant provide proper solution as well as customer care told same answer.
But my point is that if i cant visit at branch on 04/07/2016 and dont take any statment according to my account so why they charge me ₹118.00
So need to clearification from bank or reverse my ₹118.00 to my account
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