[Resolved]  HDFC Bank — HDFC Bank CIBIL Score affected due to not reporting of Credit Card Limit

HDFC Bank does not report the Credit Card limit to CIBIL authorities. In absence of this CIBIL uses Sanctioned Amount for calculating Credit utilization. As per HDFC bank, Sanctioned Amount is the max amount you have ever spent on your HDFC card. Which may be way below your credit limit.

This is highly impacting my credit card limit.

I got an HDFC credit card with a limit of Rs 8, 22, 000 lakhs.
The max I have ever used on my credit card is around Rs 2.25 Lacs which HDFC reported to CIBIL as Sanctioned Amount.

Now if I consume Rs 125000 in any month and since HDFC has not reported my Credit Limit, CIBIL uses the Sanction Amount to compute my credit utilization ratio which provides a very wrong value.

Utilisation ratio as per CIBIL = 125000 * 100 / 225000 = 56%
Actual Utilisation ratio = 125000 * 100 / 822000 = 15%

Have checked with other banks and noticed most of them report the Credit Limit to CIBIL which allows CIBIL to compute utilization correctly.

This policy of HDFC is highly impacting my CIBIL Score
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Mar 30, 2023
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 18, 2023
HDFC Bank Customer Care's response
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance
Complaint comments 

Comments

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance
ayushg1994's [Complaint's author] reply, Feb 18, 2023
I am not able to see the reference number in your comment. It is showing as `TT[protected] `
Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the last four digits of your credit card number for us to help you with the solution.

-Manoj, Service Manager
HDFC Bank Customer Assistance
ayushg1994's [Complaint's author] reply, Feb 17, 2023
I am not able to see the reference number in your comment. It is showing as `TT[protected] `

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