HDFC Bank — hdfc bank credit card application declined with no reason provided

Rajkiran P

from Hyderabad, Telangana

Address:

SANATH NAGAR, HYDERABAD 18, Hyderabad, Telangana, 500018

To HDFC Bank Credit card manager,
Hyderabad.

I have got a call from HDFC bank for Credit card about a month ago, they told me about the offers and benefits then asked about my salary details. After confirming my eligibility for Credit card there representative visited my place filling in form and took all my required documents. Couple of days later i got SMS with my ref number. then got 2 3 verification calls one my Mobile and office numbers. I have received as sms stating that my card gas been approved in principle.

Then thereafter i have not received any further update from bank not a mail or call. Then I checked status on link given, I found out that application got declined but no reason provided for rejecting the application.

This is pathetic answer, being eligible with authenticate documents they are not giving any reason for my application decline.

I am highly disappointed with HDFC bank service and Customer care support.
Pathetic pathetic

Rajkiran

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HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

HDFC Bank Customer Care's response Dear Customer,

We wish to inform you that an application for the credit card will be considered in line with the bank's internal credit policy and operating/credit processes. You may track your credit card application status in our Bank's website: www.hdfcbank.com under the following path: Personal Products - Cards- Credit Cards - Track your Credit Card.

-Nadia
HDFC Bank Customer Assistance

Dec 30, 2019

Updated by Rajkiran P I don't understand yiur system earlier the was showing deckined now suddenly it is showing in process.