[Resolved] HDFC Bank — HDFC bank Credit Card cancel request

AmolRuikar

Address:

411017

Hi,
I am Amol. I have a HDFC credit card(Card No - XXXX XXXX XXXX 3234). I wanted to cancel it. I called to customer care and requested them to cancel. They told for permanent cancel i need to send letter to below address with Card cut diagonally.

HDFC Bank Cards Division
PO BOX # 8654
Thiruvanmiyur P.O.
Chennai 600 041

Accordingly i have done the same and send the written form to above address with diagonally cut card. Then after 15 days when i called the customer care they are saying that my sign is not matching.
Mean while couple of days back i have traveled out of India for long term. I am sending the same mail to " customerservices.[protected]@hdfcbank.com". But i am not getting response what i need to do further. But every time in response i am getting same auto generated reply.
Please let me know what i need to do next to close credit card account.

Thanks,
Amol Ruikar

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Dec 16, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2016

HDFC Bank Customer Care's response Dear Customer,

Regret for the inconvenience caused and we are keen on discussing the concerns you have.

Request you to write to us at [protected]@hdfcbank.com along with your credit card number and registered contact details. Kindly quote the ref ID TTU[protected] in subject line.

Our concerned team will assist you further.

-Natasha
HDFC Bank Customer Assistance