HDFC Bank — HDFC Bank Credit Card fraud harassment

Sir, I am "Surbhi Babbar" and I recently opened an account with HDFC bank A/C Number [protected] on 3rd May 2014. Few days later on 16th May 2014, I received a letter stating that bank has placed Rs. 35, 238.64 as “Hold on Funds” against an old credit card [protected] without any prior information. The same amount of 35, 238.64 was deducted from my account on 21/05/2014 without any consent of mine. I went to the branch and they said credit card division is different entity. After many request they asked to raise a complaint. I raised the complaint on 17th May 2014 but till today complaint no P14721/14-15/0001 has no updates. I had the above credit card in Nov 2010, and after my marriage in Nov 2010, I moved to United States immediately. I would also like to share here that I was a victim of a troubled marriage and suffered harassment from my husband and in-laws to an extent that they withdrew all my savings money also and till today court cases are running. I returned back to India in Jan 2014 and I still do not have a job. I borrowed some money from my father and opened a new account in HDFC bank on 3rd May 2014 with A/C Number [protected] thinking to do some saving for my uncertain life ahead. But this is shocking to me that HDFC has withdrawn 35, 238.64 out of the 50, 000 that I deposited. I went back and checked my credit card balance of [protected]. It was only Rs 13, 712.02 on Dec 2010 when I left India. Even with the small money that I have in my account, I am ready to settle the amount, but to pay 3 times the amount is not acceptable to me keeping my current financial status in view. I request you to take appropriate actions against this huge money withdrawn as this is an additional suffering for me. I am already a victim of mental harassment in my personal married life which is causing huge suffering to me. I mailed & talked to HDFC bank so many times and tried to convince them of my current status and readiness to negotiate a reasonable amount but I did not get a positive response. Now at last after getting frustrated and depressed, I am challenging HDFC bank for this irresponsible activity. As being the customer of HDFC bank and an "Indian National", I demand HDFC bank to return my saving account money into my HDFC Bank account and I am ready to negotiate on a reasonable amount for my credit card settlement. Hoping for a quick resolution to my problem stated above as I am in urgent need of my savings account money. My details are as below: Name: Surbhi Babbar HDFC Credit Card No : [protected] HDFC Bank Account No: [protected] Email Address:[protected]@gmail.com