HDFC Bank — hdfc bank credit card issue

Address:

Bangalore, Karnataka, 560102

Hi Team,

I am customer of hdfc bank since last 2 yrs and i have hdfc bank salary account.
I am very upset about hdfc credit card service.All of a sudden on 13th Jan'19 the balance of my credit card had gone down. After that I tried calling the hdfc bank credit card customer care multiple times but was unable to caught hold off them. HDFC committed to provide good service so i choose hdfc credit card. But now there are multiple entry which are inaccurate and they charged wrongly.
I need my money back in my account otherwise i will escalate this matter to rbi and consumer forum.

Below are the statements for which I was charged on 13th Jan'19 :

MEREMI, INTNBR:04, [protected](Ref#09999999980113002349571) OFFUS EMI, PRIN NB:05, [protected] (Ref# 09999999980113002349548) FINANCE CHARGES (Ref# 17820050800113999261090)

Thanks,
Aparupa