[Resolved] HDFC Bank — hdfc bank credit card overlimit fee charge

jai gujjula

Mar 20, 2020

Address: Pune, Maharashtra, 411005

Hello sir/maa'm,

I hold credit card of hdfc bank from last 3 years, on 26/02/2020 overlimit fee (Ref# 14802071000226999973570) of rs.600 has been levied on my credit card for over limit transaction which has happen through oversight. The bank has access the transaction without informing me and without my consent which is the responsilibity of the hdfc bank to inform the costumer about the charges, regading the same i have called hdfc credit card customer care on 16/03/2020 and complaint about the same but they refuse to reverse.
I am requesting you to please look into the matter and reverse rs.600 with gst, so please reverse the charges asap.

Thanks,
Jai gujjula

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Mar 29, 2020

Complaint marked as Resolved

They are not giving proper response, they are cheating customers by giving over limit of 50 and charging 500+gst on credit card bills this is totally fraud at least they should inform customers about the charges.

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2020

HDFC Bank Customer Care's response Dear Customer,

We have reviewed your comments expressed and request you to refer to the following link for details of the charges https://bit.ly/3dobt7F.

-Nadia
HDFC Bank Customer Assistance

Mar 22, 2020

Updated by jai gujjula In rules it is showing over limit fee but when you have defined a certain limit to my credit card why did you authorize the payment over the limit, supposed tomorrow if I swipe for 100000 rs will you accept the transaction. This is totally fraud you should have informed me by call or message regarding the charges or you should have reject the transaction, either authorize the payment for 100000rs or reverse my 500 rs, you are giving 1 to 100 rs as over the limit and charging 500.

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Comments

jai gujjula

Mar 22, 2020

In rules it is showing over limit fee but when you have defined a certain limit to my credit card why did you authorize the payment over the limit, supposed tomorrow if I swipe for 100000 rs will you accept the transaction. This is totally fraud you should have informed me by call or message regarding the charges or you should have reject the transaction, either authorize the payment for 100000rs or reverse my 500 rs, you are giving 50 rs as over the limit and charging 500