[Resolved]  HDFC Bank — hdfc bank - ecs not processed

Address:560036

I had a personal loan of 3 lakhs from hdfc bank. The hdfc bank agent had taken all the necessary documents from me. I was said that my monthly emi of 9857 will be automatically deducted from my sbi bank account via ecs. But i got a mail from sbi bank saying "ecs mandate not received". And 1st month due got detected from my account and 2nd month i got message from hdfc bank that

"dear customer, your bank has returned the oct-18 emi of rs. 9857 thru ecs debit for loan no 59705188 reason ecs mandate not processed. Please visit your bank branch urgently for registering the ecs mandate."

My hdfc bank loan a/c no. Is 59705188

I don't want to pay any extra dues.
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Nov 13, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2018
HDFC Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. Our team has made a note of your concerns and will contact you soon with an update on your issue within 5 working days on your register email ID.

-Anay
HDFC Bank Customer Assistance
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