[Resolved] HDFC Bank — hdfc bank harassment by the recovery department! | |||
Dear sir/mam, I, sreedhar sangem, am a credit card holder with hdfc bank since the year 2015. I was given this card enrolment form by one of your representatives who was distributing and enrolling people, right outside my office building at that time intelenet global services. I have used the card and was regularly paying back the bank for quiet some time as the records would show. However, i have lost jobs since 2008 and my financial condition has been very bad since then. I have been earning just 15000 rupees per month since 2018... Sometimes not even that. I have been trying to get myself a better paying job since then, in order to be able to pay back the bank. I do want to repay all the amounts owed to the bank. However, i am not able to pay anything more than rs.4000/- per month. I have informed this to various customer care representatives and collection agencies as well. However, below mentioned are some serious issues faced by me, my family, my neighbors’ due to your collection representatives. Some one from hdfc bank started calling me. And also called my neighbours and my village people and miscommunicated to them such behaviour on the part of bank agents is an illegal move as per the rbi rules. They are already called my neighbours so many times today and has been very abusive over the phone with my neighbours and my parents. I have also received such calls earlier from another representative from the numbers : [protected]. Kindly suggest the actions taken against the agency and also help me pay you back. Thank you. Sreedhar Was this information helpful? | |||
Jan 21, 2020 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Dec 21, 2019 HDFC Bank Customer Care's response Dear Customer, We have reviewed your comments expressed and request you to contact our debt management executives at[protected]/49187504 for any queries in this regard. -Anay HDFC Bank Customer Assistance Verified Support Dec 21, 2019 HDFC Bank Customer Care's response Dear Customer, We have verified internally that the number 802***1212 does not belong to a representative of HDFC Bank. Our registered telemarketers have been allocated 10 digit numbers of "140XXXXXXXX" number series for ease of identification. You could be receiving a cold call and we urge you to be vigilant and not share any information related to your account. No bank will seek your personal details over the phone. Further, on such unsolicited calls, we regret that you are facing any inconvenience. You can lodge a complaint with your telecom service provider so that the matter can be taken up as per the provisions of law. -Anay HDFC Bank Customer Assistance | |||
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