HDFC Bank — hdfc bank - imps transaction timed out error, money debited, no refund so far

I did an imps transaction from my hdfc bank netbanking. The amount has also been debited from my saving account.in few minutes. I received the message "your money transfer of inr 10, 000.00 on 08-04-20 timed out due to technical reason. (Imps ref no.[protected]. If this transaction is not done by you, call [protected]."

I have checked the beniciary account but the amount has not been deposited. The amount is still not credited back in my saving account. Kindly look for an early refund please.
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

If the transaction has timed out, the amount will be credited in the beneficiary account in 3-4 working days. Please check with beneficiary bank for further status of funds as the amount is not yet refunded to your account. If beneficiary denies receipt of funds, please share such email confirmation from beneficiary bank on grievance.[protected]@hdfcbank.com.

-Zubin
HDFC Bank Customer Assistance
Apr 17, 2020
Updated by hkp2015
Thanks for your reply.
Apr 17, 2020
Updated by hkp2015
I also made the complain on HDFC customer care. No reply has been received from that end but I received reply on this forum. Thanks.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32735
    Pending
    0
    Resolved
    18405
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information