[Resolved]  HDFC Bank — HDFC bank is not accepting cash deposits (below 20,000) by my brother into my savings account

Address:Bangalore, Karnataka

I have HDFC savings account in Indiranagar, Bangalore branch. My brother tried to deposit 20000/ in to my account in Guntur, Andhra pradesh. They rejected stating the reason that cash deposits are accepted only by customer himself. I went to my home branch and complained. They told me that, they have to accept deposits up to 50000. My brother went again but they rejected again. It happened 3 times. I fed up and complained to grevience cell, appellate authority also. Still no solution to this. I got mad and told to Home branch manager that, I have only option left is " made a dharna before the bank" or close the account. I have been using this account from last 10 years. don't know what to do
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Complaint marked as Resolved 
My issue is resolved. I received a mail from talktous team and I replied with my complete a/c and other details. With in 24 hours, I received a call from Particular branch Manager. He said sorry for that and discussed on the issue. Issue resolved immediately. He gave his personal mobile number and told me that I can call any time in future in case if face any issue regarding that.
Apr 28, 2014
Updated by ymrao
Sorry. There is a correction: Its not appellate authority. it is Nodal officer.
Complaint comments 

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Dear Customer,

Regret the inconvenience caused. Please write to [protected]@hdfcbank.com along with your account and contact details, complete address of the branch you visited and reference ID TTU[protected] in the subject line. Will take up your issue on priority.

- Manoj
HDFC Bank customer assistance.
Issue is resolved. Bank Manager called me and sorry for inconvenience and resolved the issue.

Thank You talktous team. Thank you Consumercomplaints.in

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