HDFC Bank — HDFC Bank, MyImagineStore cashback not received

I have done a transaction under the following offer in February, 2021 for DC no-cost EMI and 3000 CB on iPad 8th Gen from MyImagineStore Online. I have not received the cashback for the same even though 120 days have passed from the end of the transaction month as of today.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2021
HDFC Bank Customer Care's response
Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern along with the details of the offers and the cashback. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Jul 01, 2021
Updated by Mohammad Nair Aalam
I am unable to view the reference number even though I am logged in to my account. Shouldn't I be abe to view it?
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