[Resolved]  HDFC Bank — hdfc bank — not in my mutthi!

I want hdfc bank to change its slogan from "bank aapki mutthi mein" to "bank aapkye sim card mein" for it is useless to me without a mobile number.

I have an nre a/c with a vodafone postpaid number registered with the account. Although i have no other use for it, i had to deposit rs1500/- for ir services just to receive sms otps.

I have also an email registered with the bank account, but the "truly digital" bank simply won't trust it, thus forcing me to rely on vodafone to use my bank account.

What a shame and a crappy system?
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Sep 2, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 01, 2018
HDFC Bank Customer Care's response
Dear Customer,

I request you to share your account/customer Id and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance
Complaint comments 

Comments

Talk to, visit your branch... that's your solution to everything. I want an option to choose whether to receive otp via email or SMS.

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