[Resolved] HDFC Bank — hdfc bank priority pass domestic use (bank has not informed about charges for domestic use)

spk1982

from Harihar, Karnataka

Address:

Dharwad, Karnataka

I have been charged for priority pass for my credit card for domestic entry of rs 3580.20 & 1790.10 dated 11.10.2017, i was not aware of the charges in domestic entry as i had not received any intimation through mail and nor have received any mail till date. Only after receiving the bill i got to know about the charges for domestic use,, we have been using only hdfc credit cards for all our family members and we are your preferred customer since years. Kindly reverse the charges, as we were not informed about the changes for domestic airports.

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Dec 21, 2017

Complaint marked as Resolved

HDFC bank has refunded the priority pass charges, not GST. They Emailed me from [email protected] They were quite co-operative and they addressed my grievances very promptly.

HDFC Bank customer support has been notified about the posted complaint.

Nov 21, 2017

Updated by spk1982 The Relationship manager is not co-operating as well.

Nov 21, 2017

Updated by spk1982 The same has happened with my husband who used priority pass in domestic airports a few times in the last 3 months. We are feeling extremely cheated by HDFC bank.

Verified Support

Nov 21, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card no., charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Manoj
HDFC Bank Customer Assistance

Nov 22, 2017

Updated by spk1982 Dear Manoj,

As it safe to disclose card details on the internet, I will give the last four digits of the credit card along with charge details and registered contact details to [protected]@hdfcbank.com with ref no as given by you, kindly resolve the matter ASAP.

Soumya kembhavi

Nov 22, 2017

Updated by spk1982 *Not safe

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Comments

Prabuddhayd

from Hyderabad, Telangana

My account has been charged with INR 14, 950.71 without my notice

Narration - DC INTL POS TXN MARKUP+ST[protected]MIR[protected]

I have not done any transaction. Need my money back immediately.

Please contact me on [protected]
Regards,

Rajbala Patel

from Noida, Uttar Pradesh

My creadit card new Mobile number change