HDFC Bank — HDFC Bank refuses to email copies of account holder's initial document

HDFC Bank — HDFC Bank refuses to email copies of account holder's initial document

M Misled by HDFClife Jul 12, 2023 Jul 26, 2023 This thread was updated on Jul 26, 2023

As an account holder, I have every right to view documents pertaining to my account. Please email me the initial documents to my registered email address. See dated 23rd June 2023 Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
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Misled by HDFClife

Jul 13, 2023

HDFC Bank decided that by not allowing the account holder to view their own documents and deflecting a response by citing it as an internal matter is a cause for concern. They determined that the case is closed. With this bullying attitude and withholding documents, how can HDFC Bank justify being with the big banks of the world.

Misled by HDFClife's [Complaint's author] reply, Jul 13, 2023

HDFC Bank is not responding to my queries to allow the account holder to view account holder's documents. HDFC Bank has made the decision that the case is closed. This is fraud. Banks and Life Insurance companies are treating their customers with contempt once accounts are opened.

HDFC Bank Customer Care

from Mumbai, Maharashtra

Jul 26, 2023

Verified Support

Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay, Service Manager
HDFC Bank Customer Assistance