[Resolved]  HDFC Bank — hdfc bank regalia credit card - priority pass

Address:

,ADAJAN,, Surat, Gujarat, 395009

I wish to bring to everyone notice about unfair business practice from hdfc bank credit card team. I tried to resolve it through customer service and escalation mechanism. Trust me, no one is helping even for genuine request.

Let me explain it below,
I am holder of hdfc bank regalia credit card accompanying with priority pass for complimentary lounge visit at airport.

I visited mumbai t2 lounge in month of octomber, 2019 for which i was charged rs. 2306.54. Before entering the lounge i confirmed with bank customer care department ccs service that thay told me whether any charged will be levied join in lounge. It was clearly told to me that lounge visit no charges would be levied.

After 3 months suddenly i was charged and hdfc bank credit card customer support did not bother to justify the same. This is a big fraud happening in hdfc bank credit card desk by charging the fee on complimentary lounge visit due to change of policy without intimation to client.

This has left no option but to contact consumer court for cheating rs. 2306.35 to customer through hidden charges by hdfc bank.
(Plz dont trust on cce deport no such information they have they told its free but they charged after 3 months)