[Resolved] Hdfc Bank — hdfc bank salary account negative balance

 
1 Review
Hyderabad, Telangana, India
 samir07 on Feb 21, 2019
Hi, i open salary account in hdfc 1 years back but after some time i moved. After that i changed company have tie up with other bank account. Recently i changed new company. The new company have using only hdfc salary accounts. But my hdfc existed old salary account showing -4495 balance.
The bank converts my salary account converted into savings account & charged monthly.. Now its 4495 negative balance. Without my permission how can the bank convert my salary account into savings account? Even they are not intimated verbally... According to rbi guidelines on savings account banks not charge even its negative balance.
Complaint marked as Resolved Mar 6, 2019

Complaint Status


[Feb 21, 2019] HDFC Bank customer support has been notified about the posted complaint.
Verified Support
HDFC Bank Customer Care's response, Feb 22, 2019
Dear Customer,

The special facilities offered on the Salary Account is pursuant to the arrangement between the employer/company and the Bank. These benefits are extended by virtue of your employment in the organization, on whose request the account is opened with the bank and subject to regular salary credit. In the event of no salary credits in the Salary Account for any continuous three months, the Bank reserves the right to change the status of Salary Account to Savings Regular Account without any intimation to the account holder/me and the Terms & Conditions as applicable to the HDFC Bank Savings Regular Account shall apply to this account from the date of change of status. The Terms & Conditions and features applicable to Savings Regular Account are published on the website of the Bank. Please visit https://bit.ly/2JgzzR7 (For Terms & Conditions) https://bit.ly/2D62CbT (On charges applicable for the Regular Savings Account) As the Average Monthly Balance (AMB) of Rs. 10, 000/- was not maintained, said charges are levied. We would like to inform you that there is an outstanding charge [AMB, Insta alert etc...] on your account to be recovered. Hence we request you to maintain a sufficient balance in your savings account or transfer the same so that the charges can be recovered. For further assistance on your outstanding charges, we request you to visit your account branch. Due to non-operation for a period of 2 years, your account has been classified as "Dormant". In order to activate your account you are requested to Submit a written instruction signed by all applicants along with ID and address proof at the nearest branch You will need to carry the originals for verification Additionally, you will need to initiate a credit or debit transaction to activate the account. To keep your account active, please ensure that the transactions are carried out on a regular basis. You may visit the following URL to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers: https://bit.ly/1F3hhQ8.

-Zubin
HDFC Bank Customer Assistance
Updated by samir07, Feb 25, 2019
and what about the RBI guidelines, HDFC is out of that.
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    Hdfc Bank - hdfc bank salary account negative balance