[Resolved]  HDFC Bank — hdfc bank - unprofessional loan processing system -

Address:

600093

Hi pradeep,

This is regarding my home loan application no.[protected]. Till today morning i haven't received any response on my application from your executives but occasionally i called customer care rhis morning and came to know my loan file got cancelled on 6th dec with out any reason (Customer care dont have reason and unable to reach prirya t. K). I really frustrated with the irresponsible behaviour of your credit officer and executive (Velu) on their poor communication capabilities. Since the customer didnt received any email or notification in this regards, i am really not sure what system hdfc follows to process loan application. Finally after 2 months o[censored]n-professional way of handling, my file got cancelled.

I am holding classic account with hdfc for last 14 years, its becoming a real questions on the bank's loyality system now. I never come across such situations in the past, but this really shows lack of resource management and zero tracking system in place. This needs to be taken care by hdfc management at the earliest otherwise bank will loose the reputation very soon. Being a banker, i am very shame of such irresponsible behaviour by the hdfc associates.