[Resolved]  HDFC Bank — hdfc card blocked and hefty amount reflecting against statement

Last month i received call from hdfc asking me to pay the outstanding amount against the statement. Wherein they asked me to clear the amount against a loan i had taken (Insta loan) against credit card limit and has a span of 12 month emi. For which i cleared them that i had already paid my last month statement outstanding and they corrected said that this is just a call to remind me about the current month payment.
I have the email for the insta loan emi and the voice record of this conversation as well.
The next month in addition to the statement i had paid an extra amount as well last month.

This month i receive a statement requesting me to pay the remaining amount against the loan. And the card is also blocked for month than a month.

I cannot see any transaction details in the hdfc site as well and it give a message to check after 24 hours. This message is been there for more than a month now.

The issue now is that, i am asked to pay complete 12 month emi amount in the first month itself.

This is ridiculous and i need help to resolve this. I couldn't reach the customer care as well through phone.

This seems to a case of money laundering such as fictional loans and false invoicing.

Please contact me @ [protected]