[Resolved] HDFC Bank — hdfc card returned

saurabhmangal12

from Mumbai, Maharashtra

Address:

411013

I got an sms abut new credit card. I got a call from courier guy about the same but as i was admitted in hospital, he had returned the card on the accounts that my address is changed. Over the call, he said to me that he will come back to my place after 2 days which did not happen. I really not happy with the behavior of the courier service and hdfc bank rules. Please provide me the justification for the same

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Sep 29, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

HDFC Bank Customer Care's response Dear Customer,

At the outset, it is unfortunate to note that your recent interactions with the Bank have not been to your satisfaction. We assure you that it is our constant endeavor to provide outstanding service to you and ensure that your banking experience with us is always pleasurable. Your credit card despatched through Blue dart courier vide Awb - [protected] is pending for delivery for the reason - RES / OFF CLOSED. We request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL and confirm your available timing to redirect the credit card. https://bit.ly/2wwwruX

-Nadia
HDFC Bank Customer Assistance